Meet Our Team
Our team brings a wide variety of experience to the company. And although we're all diverse in skillsets, we have one thing in common: we love to travel. And we bring that core love into everything we do, from customer service to website architecture—from sales and marketing to user experience design.
Go experience the rich culture of Thailand. It's a must-see destination.
A travel industry veteran, John has over 20 years of experience spanning from his first job as a bellman to his current role as President of Reserve Direct. His journey included many years, and many hats, in the hospitality industry, working virtually every role from front line up through sales, and eventually management. This experience, and his love for vacationing, led to the eventually development of Reserve Direct, the company he founded in 2001.
If you want a great Hawaiian experience with just enough creature comforts, but not too much urbanization, then the island of Kauai is a place you have to see.
Greg started his journey with technology back in 1982 with his first home computer and has been immersed in it ever since. He has been involved in the development of Reserve Direct since its inception, and has had his hands in all the technology that it entails. Being involved with Reserve Direct has allowed Greg to visit many of its destinations with his wife and two kids. Although his kids really enjoy the theme parks and attractions, he and his wife prefer to seek out the more laid back locations and relax while enjoying the views.
I love the diversity of beaches, forests and a volcano all packed into Costa Rica.
Kevin has been on the Internet since 1989 and on the web since it began. He went all-in online with a web development company in 1995, and has been bringing graphic and UX design, project management, marketing and development to Reserve Direct since its infancy in 2001. Kevin lives in the fine little city of Saint Louis but loves to explore the world with his daughter.
From perpetually warm weather to immersive theme parks like Disney World and Universal Orlando Resort, Orlando has everything to make a vacation great!
A native of Chicago, Cary moved to Branson in his late teens. There, he found a love for the lake and has called the area home ever since. He joined Reserve Direct in 2004, managing the accounting department as well as human resources. Cary spends most his spare time with his wife, Megan, their daughter, and seven pets. He enjoys most any outdoor activity, but he tries his best to spend as much time as he can on beautiful Table Rock Lake.
Take me to Europe! I lived there twice during my childhood and appreciate the deep history and rich culture.
Diana joined Reserve Direct in 2004, as the Branson Market Manager where she handled account management and product sales for the company’s pioneer destination website, Reserve Branson. Due to her breadth of industry knowledge and drive to make Reserve Direct a success in every destination, she was promoted to Senior Market Manager in 2011. She now manages each Market Manager, providing training, planning, and expertise across all Reserve Direct destinations. When she’s not at work, Diana enjoys swimming, gardening, and yoga.
Negril, Jamaica, lets you truly escape reality. Let your worries drift away while listening to reggae music and indulging in local cuisine. Finish it all off with a cliff jump into the crystal clear Caribbean Sea!
Rodney has almost 20 years of experience in the tourism industry, 10 of which have been spent with Reserve Direct. With a background deep-rooted in relationship building and customer acquisition, his role centers on national accounts and development of new market business relationships. When he’s not shaking hands and making deals, you can catch him cheering on the Tottenham Hotspur as well as making new memories with his wife and daughter in their hometown of Saint Augustine Beach.
Maui is the perfect place to swim under a waterfall and catch a rainbow!
Megan has been with Reserve Direct since 2010, managing the customer service department and company operations. Her philosophy in promoting courteous customer service and positive vacation planning has increased sales and provided great travel planning experiences for customers. Megan loves traveling and outdoor activities, as well as wakeboarding, volleyball and photography. She currently lives outside of Branson with her husband, Cary, their daughter, and seven pets.
Turquoise waters surround the pastel-colored villages of the Amalfi Coast, artfully combining the rich Italian countryside with seaside charm.
With a tenure of almost 15 years, Ashley spearheads Reserve Direct’s content development department, which covers a cross-section of travel destinations. As senior content manager she crafts creative, optimized content relevant to brand awareness and engagement. She understands the needs and desires of travelers— cutting through marketing fluff to deliver honest, insightful commentary. When she’s not writing about travel, you can find Ashley experiencing these destinations first-hand as well as spending time with her husband, Joe, and their chocolate lab, Disco, as they embark on endless adventures.
Witness spectacular eagles taking flight while you absorb the warmth of the sunshine after swimming in the spring-fed Meramec river.
Ross joined the Reserve Direct team in March of 2009. Since then, he has been busy developing new web applications and spends his days working on both the front-end and back-end systems using today's latest technologies. Ross has lived in St Louis since 2004. In his spare time you can find him at the nearby Meramec River, where he enjoys canoeing down the spring-fed river with his family or just relaxing in the sun on the gravel bar.
Discover amazing food in San Francisco from turkey sausage lasagna at the Devil’s Teeth Baking Company to perfect shrimp and chive dumplings at Good Mong Kok Bakery in Chinatown.
Fred brings over 20 years of experience developing elegant solutions for complex applications. He’s worked on large multi-tenant and enterprise applications for major St. Louis companies, where he honed his development, mentoring and leadership skills. Fred joined Reserve Direct in 2012 to be key part of building the next generation of the company’s ecommerce platform. Currently, he lives with his wife, Nancy, and their two daughters, in St. Louis.
I love San Francisco because of the history, culture, food, and hills.
Marjie joined Reserve Direct in 2011 as the Search Marketing Manager. She’s responsible for managing all things search engine related, from online advertising to SEO. Since working at Reserve Direct, she’s also got to work on social media projects, email marketing campaigns, and content creation. Marjie is currently on a quest to visit all 50 states.
Kayaking in the frigid waters of Alaska is both thrilling and serene. The beautiful views are a fitting distraction the chilling temperatures.
Adam has a vast array of skills as a designer, honed through a lifetime interest and practice of many forms of art as well as a degree in communication design. His experience makes him effective in the development of visually compelling and functional graphics, which serves him well as Reserve Direct’s Associate Art Director. He has a special interest in illustration, which benefits him with a unique perspective and approach to design. Adam enjoys traveling to places that are rich in history. He particularly enjoys visiting art and war museums.
The Philippines is a place of never ending discovery of cultures, food, hospitality and exotic destinations within its 7,107 islands.
A native of the Philippines, Rosemarie moved to the stated in 2001 to pursue a career in tourism hospitality. A 12 year tenure in the hotel industry allowed her to hone her customer service, sales and marketing, yield management, and leadership skills. In November 2013, Rosemarie joined Reserve Direct as the Central Florida Market Manager where she serves as a liaison between suppliers and customers with a focus on product acquisition (hotels, entertainment, tours, activities, and attractions) and account management.
Coming face-to-face with a tropical fish while snorkeling in Hawaii is an experience you’ll never forget..
Anne joined the Reserve Direct team in 2016. As a copywriter, she develops enticing product and travel guide content for all Reserve Direct destinations. With a strong background in digital marketing, Anne understands how to craft persuasive content for various online platforms and marketing objectives. In her spare time, Anne enjoys consuming large quantities of coffee, practicing martial arts, hiking with her husband, Matt, and their two dogs, and discovering new places to travel.
For a tranquil get away there’s no better place than the laid-back island of Ocracoke on North Carolina's Outer Banks.
Joan found her true calling in the tourism industry in 2008, and soon thereafter joined the Reserve Direct team as representative for the Smoky Mountain region. When not in front of the computer or meeting with clients, Joan enjoys hiking the trails of the Great Smoky Mountains National Park and vacationing on the beaches of the Outer Banks, North Carolina.
Estonia is a “must see” destination that will transport you back to medieval times. From candle lit taverns to tranquil bakeries, this country is a photographer’s dream!
Born and raised in Winnipeg, Canada, Lana is no stranger to travel. Lana moved to Branson in 2007 and fell in love with the landscape, people and climate. Her background in accounting has led her to numerous jobs in San Diego, back home in Canada and finally, here, to Reserve Direct. When she is not crunching numbers, you can find Lana hiking, shooting portraits with her camera or performing in community theater productions.
The culture, history, landscape and beaches, but most importantly...the people! I love Hawaii!!!
Christie has worked in the hospitality and tourism industry for over 20 years, with a focus in reservations, sales, and revenue management. Born and raised on the island of Oahu, she truly believes there’s no better place to call home than Hawaii. She lives in Honolulu with her son and daughter and an adopted Shih Tzu, named Hennessy. During her free time, she enjoys hiking, scuba diving, traveling, and spending time with family & friends.
Visiting Germany is my favorite not just because of their unique culture and scenery, but because I feel closer to my heritage.
Savannah was born in Wurzberg, Germany, then lived in several cities throughout the south before calling Myrtle Beach home. Since putting down roots in the Grand Strand, she has worked in various marketing positions. She joined Reserve Direct in 2015, serving as Market Manager for the Carolinas. In her spare time, she enjoys running, spending time outdoors, kayaking, and going to the beach any chance she gets.
I’ve seen other beautiful mountain landscapes, but the Grand Tetons made a lifelong impact.
Born in Branson, Jacob loves calling the Ozarks home. In 2015, Jacob joined the team at Reserve Direct as Market Analyst, focusing on product performance, market assessments, and private label development. In addition, he supports the market management team. In his spare time, Jacob enjoys the great outdoors of the Ozarks, a place he loves to call home. He loves exploring nature and some of his favorite places are within the National Parks. Jacob enjoys exploring the Ozark Mountains and canoeing with his dogs.
Hawaii really is paradise on earth! It has an unimaginable amount of beauty and takes the phrase “Picture Perfect” to a whole new level. Everyone should experience it at least once.
Brianna has been with Reserve Direct since 2013, serving as assistant customer service manager. In this role, she provides polite and professional customer service. In addition, she believes that having a positive attitude is a key attribute to her successful career. She enjoys shopping, running and exercising, as well as spending time on the lake and with family and friends.
Los Angeles was my first trip to the West Coast, and I fell in love right way with the relaxed vibe, beautiful scenery and endless things to do.
Carla has been a part of the Reserve Direct customer service team since 2008. With almost 30 years in the customer service industry, she brings extensive experience to her role as fulfillment manager. Her hobbies include crochet, knitting and sewing. She loves to spend time with her dog Rusty and enjoys spending time with family and friends.
New York City is the perfect city to catch a Broadway show and walk in Central Park in the spring.
Jamie has been a customer service representative with Reserve Direct since 2010. While she has been with Reserve Direct, Jamie has had the opportunity to learn about different destinations. In addition, she’s been able to work with people around the world, helping them plan the perfect vacation for their family.
Visiting Hawaii made me feel fearless and free. Diving into the ocean felt natural and climbing into the sky in a helicopter through the rainbows made me want to fly..
Dawn came to Reserve Direct in 2007, affording her the opportunity to assist people with vacation research, assistance with decision making and planning. Her people skills and attention to detail help her excel in her role as customer service representative. Dawn loves nature, music and meeting new people. In addition, she loves traveling and learning about the cultures of the world.
There are so many things at Disney World that bring me nostalgia, from Toy Story's Pizza Planet Restaurant, to the Indiana Jones Stunt Show. The lengths Disney goes into putting detail into their parks is just incredible to me.
Born and raised in Branson, Evan loves the Ozarks but also enjoys traveling to destinations both domestic and abroad. Evan loves being active and spending time with his family. Some of his hobbies include reading, writing, lifting weights, running and hiking." Evan has been with Reserve Direct since 2014, during which he has been able to expand his knowledge of the travel industry.
Pigeon Forge has a cozy, down-home feel complemented by beautiful scenery. It’s the perfect place to travel for a weeklong vacation or quick weekend getaway.
Chelsea worked in customer service for over 8 years at various retail stores in Branson before joining the Reserve Direct team. She loves to read, write and project plan. Above all she enjoys spending quality time with her family and friends, as well as her fur-son, Scooby.
I love the natural beauty of the Rockies, the incredible panoramic views and the wonderful hiking that is available in Colorado.
Native to Northwestern Arkansas, Cody moved to Branson, Missouri to attend College of the Ozarks. He currently works part-time on the college campus and at Reserve Direct, while working towards his Bachelor’s in Business. He loves to spend time with family and friends back home in Arkansas, as well as play music, hike and fish.
Gatlinburg is an outdoor paradise. Exploring the Smoky Moutains and all they offer makes it a favorite of mine.
Heather joined Reserve Direct in 2015, bringing several years of customer service experience to the team. In her spare time, she enjoys fishing, hunting, canoeing, camping, exercising, dirt track races, and spending time outdoors with her family.
My favorite destination is California because it is a beautiful state that is very diverse and has something for everyone.
Barbie moved to Branson, Missouri 12 years ago, from Santa Maria, California. She misses living close to the beach, but loves living in the Ozarks, especially during the fall. She has over 10 years of customer service experience from a variety of retail shops and theaters around Branson. She absolutely loves to travel and help people make travel plans. When she is not working or traveling, she enjoys reading, writing, or being lazy with her roommates and dog Dexter.
The clear, blue waters of Cozumel are the perfect temperature for swimming and snorkeling. Everything is so colorful and the locals are so friendly, it’s impossible to be anything but happy.
Morgan has been with Reserve Direct since 2015. As a customer service representative, she has gained a new appreciation for traveling. She also loves talking to all the different people that call, and helping them build the perfect vacation. When she has time off, you’ll find Morgan outside, practicing hot yoga, swimming, exploring her artistic abilities, going to Silver Dollar City during the Christmas season, shopping, and spending time with her family and friends.
Florida is my favorite because I love the beach scene and the relaxing sounds of the ocean waves.
For the past 10 years, Samantha has worked in many retail and office related jobs in Branson. She has a vast knowledge of the area, which contributes greatly to her customer service skills. Further, she’s gained a great deal of insight on all of Reserve Direct’s destinations which makes her a helpful resource for customers. In her free time, she loves spending time with her daughter, Olivia, her friends and family, and her fur-babies.
Pigeon Forge is the perfect place to view the beautiful smoky mountains while having family fun.
Amber worked in the Branson hotel and theater industry for over 12 years before joining Reserve Direct. She has been with the company for five years, during which she has provided great customer service to clients and would-be vacationers. In her spare time, Amber enjoys summer and being outdoors, soaking up the sun in her pool, rodeos, baseball, and concerts. She also loves being a mommy to her young son.