Saint Louis, Missouri – February 12, 2019 – Reserve Direct has won the Feefo Gold Service award, an independent seal of excellence that recognizes businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honor, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Reserve Direct met the criteria of collecting at least 50 reviews between January 1st, 2018 and December 31st, 2018, with a Feefo service rating of between 4.5 and 5.0.
John Johnson, President of Reserve Direct, commented: “We’re thrilled to receive this award from Feefo. It recognizes how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”
Congratulating Reserve Direct on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognizing those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
About Reserve Direct
Since 2001, Reserve Direct has provided more than 3 million travelers with travel planning and reservation services for ticketed events, world-renowned theme parks, area attractions, tours, theatrical shows, as well as hotels and lodging in 20 destinations across the country. Using a proprietary booking engine, Reserve Direct customers can access first-hand content and reviews to plan, customize, and book entire vacations within a single transaction. In addition, the Company also provides reservation and packaging fulfillment services for destination marketing organizations and travel suppliers through white label versions of their system. Reserve Direct is based in St. Louis MO and currently operates dedicated destination websites in Branson, MO; Pigeon Forge and Gatlinburg, TN; Myrtle Beach, SC; Williamsburg, VA; New York, NY; San Diego, San Francisco and Los Angeles, CA; Chicago, IL; Las Vegas, NV; the Hawaiian Islands; Washington, D.C.; Tampa, St. Augustine and Orlando, FL; San Antonio, TX; Sandusky, OH; Charlotte, NC; and Toronto.
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Expedia, JCB and Thomas Cook, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possess unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimizes the delivery of digital marketing and advertising.
Please visit: www.feefo.com