Sheraton Kona Resort & Spa at Keauhou Bay in Kailua-Kona, HI

78-128 Ehukai StKailua-Kona, HI 96740
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Located on the picturesque lava rocks of the Kona coast on the Big Island, the 22-acre Sheraton Kona Resort & Spa at Keauhou Bay offers contemporary accommodations in an ideal location. Guests can enjoy a dip in the Manta Ray Super Slide and Pool, a treatment at the Hoola Spa, guided tours and activities, a bite or sip from the many on-site restaurants, a workout in the fitness center, and more.

Good To Know

from Ashley, one of our Kailua-Kona Travel Experts
  • Modern rooms include luxe bedding and flat screen TVs.
  • Balconies with ocean views.
  • Multiple on-site restaurants.
  • Outdoor pool with bar.
  • Ho’ola Spa on-site.
  • 1.7 miles from historic Keauhou Bay.
  • 7.3 miles from Hulihee Palace museum.
  • Late check-out time of noon.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Room Service
  • Sauna
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Pool Table/Billards
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
  • Shuttle Services - Limited (free)
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from Sheraton Kona Resort and Spa at Keauhou Bay
Check-In: 3:00pm Check-Out: 12:00pm

Sheraton Kona Resort & Spa at Keauhou Bay is located near the beach in Kailua-Kona's Keauhou neighborhood and close to Kona Country Club, Keauhou Shopping Center, and Kahalu'u Beach Park. Other area points of interest include Captain Cook Monument and Hulihee Palace.

Resort Features.
Sheraton Kona Resort & Spa at Keauhou Bay features a coffee shop/café, a poolside bar, and a bar/lounge. Room service is available during limited hours. The resort serves breakfast each morning (surcharges apply). Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. The property's full-service health spa has body treatments, facials, and beauty services. This 4-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Kailua-Kona property has 886 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Complimentary shuttle services include an area shuttle which runs to destinations within 3 mi and a shopping center shuttle. Business services, wedding services, concierge services, and tour assistance are available. Valet parking is complimentary. Additional property amenities include a rooftop terrace, a library, and an arcade/game room. This is a smoke-free property. A total renovation of this property was completed in September 2012.

519 air-conditioned guestrooms at Sheraton Kona Resort & Spa at Keauhou Bay feature coffee/tea makers and safes. All accommodations have lanais. Beds come with triple sheeting and premium bedding. Bathrooms feature shower/tub combinations, bathrobes, and hair dryers. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Rooms also include windows that open and electronic check-out. Guests may request a turndown service, in-room massages, and hypo-allergenic bedding. Housekeeping is available daily.

Notifications and Fees:

  • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 31.25 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Pool access
  • Spa tub access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: USD 6 per night
  • Late check-out fee: USD 85
  • Rollaway bed fee: USD 65 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
You must present a photo ID when checking in. Your credit card is charged at the time you book. Your reservation is prepaid and is guaranteed for late arrival. Nightly resort fee collected at check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Big Island Customer Reviews

Have you been to Sheraton Kona Resort and Spa at Keauhou Bay? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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Raj N
Taylor, Texas
"Hawaiian Vacation"
TripAdvisor user rating 5 out of 5
Reviewed March 19, 2019 NEW
This hotel is a great place to stay if you want to be a little bit away from the middle of everything. It is nice and quiet. Great view from our balcony. Staff is excellent and attentive to your needs. We really enjoyed this location.
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"Wonderful break from Alaskas long winter"
TripAdvisor user rating 4 out of 5
Reviewed March 18, 2019 NEW
The staff was very friendly always greeted my husband and I will a hello. One staff member in particular Veronica with check in services helped us out tremendously. We weren't too happy with our room location because the balcony had a high wall that we couldn't see over and it over looked the pool which we didn't want because we did have to do some work on this vacation and we wanted to work on the balcony with our laptops. Veronica made this happen. We got into a great room. 2216 saw whales, dolphins and lots of boats. Loved the room, it was very quiet, played hours of tennis, dark courts at night though bummer, restaurant was expensive for bland alcoholic drinks and food was bland for the price, breakfast buffet was overpriced but great service, great views and convenient when your tired and you don't want to drive around and I didn't want to leave..
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Toronto, Canada
"Nice hotel on a great energy spot ... great place to watch manta rays as well!!!"
TripAdvisor user rating 4 out of 5
Reviewed March 18, 2019 NEW
Really enjoyed our stay here. Nice rooms with all the amenities: hairdryer, safe, desk and chair, TV, fridge, iron and board. Actually stayed twice during our trip, first room was a partial ocean view (partial is right!!) and second room was a full ocean view - very nice. The restaurant (Rays on the Bay) is good, open patio style seating which can get cooler at night but good views of the bay and at night they turn on the spotlights into the ocean so you can see the manta rays come in and feed. The ocean view room was an upgrade to a club room, good idea if you want some extra perks i.e. free breakfast in the club lounge (pretty much the same breakfast as at Ray's, except no omelet station) and also free appetizers after 5pm where they put out a pretty good spread, enough that we didn;t eat dinner a few times as the apps were more than enough (tacos, chicken wings, pizza, stir fry's etc.). Overall a good stay, do be prepared as there is a resort fee ($30/day) so if you don;t take advantage of the yoga/Hawaiian language/ukele/etc. lessons you'll pay $30/day for nothing and onsite parking is $20/day, more if you use the valet service. Hotel location is just south of Kailua-Kona, about 2 miles and there is a free trolley that runs into town so very easy to get into town for shopping and restaurants. There is also a dolphin experience right next door to the hotel as well as a golf course. Hotel doesn't have a good ocean beach, all lava rock so not good for ocean swimming. Hotel pools are good and a big water slide for kids (big and small!!).
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Eric Hans B
"Left SK after one night of seven. Not for couples who need quiet"
TripAdvisor user rating 2 out of 5
Reviewed March 17, 2019 NEW
Be forewarned this is not a quiet property by day or night. There are no quiet rooms due to layout. Filled with groups and families. After three tries for quiet room we gave up. Took no 3 and immediately rebooked at a real Marriott. Staff didn’t pay any attention to requests for quiet room even after gentle reminders. This property needs remedial Marriott guest service training. Few staff looked happy; probably because it is clearly understaffed. Food at one lunch was excellent but dinner at Rays was adequate- great view though. However the restaurant is minimalist 2000‘s with no suggestion you are in Hawaii. In fact most of the hotel could be in anywhere North America. Also it is a worn property. If you want pure family be or group party and don’t mind above but if you want some quiet as a couple, look elsewhere.
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Stevensville, Canada
"Awesome time at the Sheraton Kona"
TripAdvisor user rating 5 out of 5
Reviewed March 17, 2019 NEW
Spent 5 nights there with my family this past week. It was an incredible experience and a terrific place to stay. The grounds were impeccable with stunning views everywhere! The pool area was fantastic with plenty of room and options! We never felt crowded in this space at anytime. Every staff member that we came into contact with from front desk, poolside servers, cleaning and maintenance staff, activities staff, etc. were warm and friendly. Room was comfortable and functional with a large balcony and beautiful views. We did a fair bit of touring on the island but certainly would have been content to stay at the resort! The sunsets were also stunning! I highly recommend this hotel......we were left with only unforgettable memories!
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