Palace Hotel, a Luxury Collection Hotel in San Francisco, CA

2 New Montgomery StSan Francisco, CA 94105
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Established in 1875, the Palace Hotel provides guests with unrivaled luxury, comfort, accommodations, and style. Featuring numerous room styles and accommodations, hotel guests enjoy premier in-room amenities such as bathrobes, slippers, WiFi, and Keurig coffee makers. Hotel amenities include concierge service, a fitness center, indoor heated pool, in-room dining, and onsite restaurants.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Hot Tub
  • Meeting Facilities
  • Wedding Services
  • Porter/Bellman
  • Valet Parking
  • Concierge Services
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
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from Palace Hotel, a Luxury Collection Hotel, San Francisco
Check-In: 4:00pm Check-Out: 12:00pm

Property Location
With a stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be centrally located in San Francisco, steps from Palace Hotel and Academy of Art University. This 5-star hotel is close to Union Square and South Park.

Make yourself at home in one of the 556 air-conditioned rooms featuring flat-screen televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and shopping on site.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 53000 square feet (4924 square meters) of space consisting of a conference center and meeting rooms.

Valet Parking: USD $72.00 per day (Sedans) and $84.00 per day (Oversized).In-room WiFi: $15.00 per day.

Pet Policy
Both dogs and cats that are 15lbs and under are welcome. Pet fee is $75.00 daily.

Reserve San Francisco Customer Reviews

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TripAdvisor Reviews
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London, United Kingdom
"Lovely Hotel Well-Situated in Financial District"
TripAdvisor user rating 4 out of 5
Reviewed April 19, 2019 NEW
Our stay (3 nights) at the Palace Hotel was lovely. The hotel is beautiful, our double room was spacious (although the bathroom was a bit tight), and our limited interaction with the staff was more than adequate. Our room was on the 4th floor, just down the hall from the fitness center and pool. Convenient for us as users (the gym has been refurbished recently and is great), but very loud given the families trooping up and down the hall to the pool. We also had some loud neighbors in the middle of the night. None of this can be controlled by the hotel, but nevertheless affected our experience somewhat. Walking is the best way to explore SF and The Palace's proximity to the Wharf allows you to wander up and down hills, through Little Italy, and to visit the spectacle that is Lombard Street. The Palace is also around the corner from good shopping.
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"Spectacular from arrival to departure. 5 night of royalty!"
TripAdvisor user rating 5 out of 5
Reviewed April 17, 2019 NEW
I have stayed at the Palace many times. Every stay has always left me looking forward to my next stay. When I arrived Luis (sp?) did everything to make a perfect check in. We had a lovely spacious room that was sparkling and quiet. The bed was so comfortable that we were able to get some much needed sleep. The housekeeping staff was quick to respond and always with a smile. I left a tip for the house keeper and she wrote me a darling thank you note! Drinks in the Pied Piper lounge are always a classic and we enjoyed every moment. Kudos to the Place team, from check in, house keeping and the doormen, everyone was absolutely wonderful. See you next time!
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"Amazing team!"
TripAdvisor user rating 5 out of 5
Reviewed April 17, 2019 NEW
The entire team at the Palace Hotel was amazing, especially Sam (IRD) and Rawan!!! They both exemplify great and truly genuine customer service. Sam was great at delivering our needs before we even asked and Rawan always found a solution. Thank you for everything.
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San Francisco, California
"Major Disappointment"
TripAdvisor user rating 1 out of 5
Reviewed April 15, 2019 NEW
Total and complete let-down is the only way we can describe our stay. First, we were assigned to a room in the 'quiet section' of the hotel, that just happened to be part of the route to the hotel's pool and spa. We've barely been in our room and we already hear people (kids) yelling at each other as they make their way to/from the pool. My husband went to reception to ask for genuinely quiet room and was told they only have ONE room left (in the the entire hotel!?) and it's an accessible room on level 6. We went there and it was quieter except we kept getting whiffs of cigarette smoke through the vent the entire stay. We discovered there was no coffee/tea making facilities in the room and when we inquired with the front desk they said they can send along an electric kettle and some cups (but no tea bags!). Half an hour later and still no signs of such kettle, called the front desk again and she said she will 'chase it down'. Another half hour later just as we are heading out for dinner, the kettle got delivered. The room itself was basic and the amenities are standard. We really struggled to see any signs of actual 'luxury' other than the grandeur of their lounge area. There are plenty of other choices in SF (Meridien and Omni are far better!), don't bother staying here.
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San Jose, California
"Best stay in the City so far! "
TripAdvisor user rating 5 out of 5
Reviewed April 15, 2019 NEW
Typically I dread going to the city. It's usually crowded, dirty, fast pace, and crazy drivers/traffic. After my stay here my view of the city totally changed. I felt like royalty staying here. The doormen greeted me at my car and helped me get inside and guided me to the check in. Check in was easy and straightforward. Lobby is GORGEOUS! and the smells coming from the ghirardelli connected to the building made it feel like I was walking through Disneyland. The rooms were big enough for 4 people in a two double bed room. The pillows and comforters were so soft and comfy. In the bathroom it had a rain shower and heated seat and bidet (interesting sensation haha). The view from the “cityscape” room was a big brick building next door, but at least it was really quite at night. The best part of this hotel is the garden court. In the lounge I had a few drinks and they were all delicious. But above all else the BREAKFAST IS AMAZING. Yes very pricey for the buffet but worth it. I will definitely stay here again. Not to mention the location in the city is perfect!
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Palace Hotel, a Luxury Collection Hotel, San Francisco is located at 2 New Montgomery StSan Francisco, CA 94105
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco

Are smoking rooms available?
This is a non-smoking hotel property. Outdoor designated smoking areas are available only.

Is this hotel pet-friendly?


Is parking available?

Yes. The hotel offers both valet and self-parking for a fee. For overnight guests, standard vehicles are a $52 plus 14% tax per day fee, while oversized vehicles will be charged $64 plus 14% tax per day. Rates include unlimited in-and-out privileges until 6 pm on the day of checkout.

What are the hours of operation for the indoor pool? The fitness center?
The indoor pool at the Palace Hotel is open for operation from 5:00 AM to 10:00 PM. The fitness center is open 24/7 and is accessible via your room key.

The fitness center features men and women’s changing rooms with luxurious marble bath areas, spa showers, clean design elements, and large back-lit mirrors.

When can I use the concierge service?
Our concierge service is available from 7:00 AM to 11:00 PM.

Is this hotel accessible?
Yes. Our hotel and guestrooms/suites are ADA compliant. Should you require an accessible room, please note this in the “special needs” section during when reserving your room above.